Publish customer questions and answers on your listing

Open your answers editor

1. Sign in to the account with an approved ownership claim.
2. Open My Listings, then select Edit listing for your business.
3. Find Answer your customers’ questions above the main listing form. You can also add #listing-answers to your listing editor address.
4. Select Add a question (0/8). The count reflects the number currently in the editor.
5. Enter a Question of 1–200 characters and an Answer of 1–1,200 characters. Both are required for each entry. You can add up to eight entries.
6. Select Save and publish answers. Wait for the saved confirmation.
7. Select Review public answers. A new tab opens your business profile at the answers section.

Existing listings start with zero custom answers. This optional section has no paid upgrade, automatic generation, autosave or private draft storage. Answers become public when saved. Your main listing form saves separately. Approved owners and active administrators can edit; pending claims must be approved first.

Write useful answers

Use factual information you can confirm: services you offer, places you serve, how to book, what to bring or how a visit works. Explain relevant conditions for prices, availability or eligibility. Keep answers current when those details change. Use plain text; HTML is rejected. Put your official website in the listing's Website field. Each question must have a distinct topic. Leading and trailing spaces are removed.

The public section is labeled Answers from this listing’s manager and shows the saved update date. It is separate from questions generated from existing listing facts. Search engines receive the same answers shown to visitors. They decide whether to index or display the page. The date records an editor save, rather than an independent fact check.

Change or remove answers

1. After a confirmed save, select Reload saved answers to edit, or reopen the listing editor.
2. Edit a question or answer in its existing field. Select Remove question to remove an entry from the form.
3. Select Save and publish answers to publish your changes or removals. Removing all entries and saving removes the custom-answer section from the public profile.
4. Review the public profile. Other generated listing questions remain available.

Troubleshooting

• Add a question is disabled: the editor already has eight entries, or a save is in progress/complete. Remove an entry, or reload after a save to edit again.
• A validation error appears: check the character limits, fill both fields, use plain text and make each question distinct. Correct the entry and save again.
• Your account cannot edit this listing: check the approved claim in My Listings and sign in to its owner account. Permission is rechecked during saving.
• The save cannot be confirmed: your entered text stays on screen. Open the public profile, then reload the editor to inspect saved data before trying again. Automatic retries are disabled to avoid an ambiguous second write.
• Saved but the profile looks unchanged: refresh the public profile. A cache-refresh delay does not undo a confirmed database save.
• You leave before saving: browser-only edits are discarded. Keep the page open until you have saved and reviewed your answers.